Sainte Moda LLC
Last Updated: March 6, 2026
At Sainte Moda, each order is prepared with intention and care. The following Shipping Policy outlines how your order is processed, shipped, and delivered.
1. ORDER PROCESSING
All orders are processed within 2–5 business days (excluding weekends and holidays).
During high-volume periods, launches, or promotions, processing times may be extended.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
2. SHIPPING METHODS & DELIVERY TIMES
Estimated delivery times:
• United States: 3–7 business days
• International (if applicable): 7–14 business days
Please note:
Delivery times are estimates only and are not guaranteed.
3. SHIPPING RATES
Shipping rates are calculated at checkout based on:
• Destination
• Carrier rates
• Order size and weight
Any applicable taxes or duties (for international orders) are the responsibility of the customer.
4. ORDER TRACKING
Once your order ships, you will receive a tracking number via email.
It is the customer’s responsibility to monitor shipment progress and ensure successful delivery.
5. DELAYS
Sainte Moda is not responsible for delays caused by:
• Shipping carriers
• Weather conditions
• Customs processing (for international orders)
• High shipping volume periods
6. LOST OR STOLEN PACKAGES
Once a package is marked as delivered, Sainte Moda is not responsible for:
• Lost packages
• Stolen packages
If you believe your package was lost or stolen:
• Contact the shipping carrier directly
• File a claim with the carrier
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details at checkout.
Sainte Moda is not responsible for:
• Orders shipped to incorrect or incomplete addresses
• Failed delivery attempts due to incorrect information
If an order is returned to us due to incorrect address:
• The customer will be responsible for reshipping costs
8. FAILED DELIVERY / RETURNED PACKAGES
If a package is:
• Refused
• Unclaimed
• Returned due to delivery failure
You may be responsible for:
• Return shipping fees
• Reshipping charges
9. DAMAGED SHIPMENTS
If your order arrives damaged:
• Contact us within 48 hours of delivery
• Provide photos of the item and packaging
We will review and resolve the issue accordingly.
10. INTERNATIONAL SHIPPING (IF APPLICABLE)
For international orders:
• Delivery times may vary depending on destination
• Customs duties, taxes, and import fees are the responsibility of the customer
• Sainte Moda is not responsible for customs delays
11. SHIPPING RESTRICTIONS
We reserve the right to:
• Limit shipping locations
• Refuse shipment to certain regions
• Cancel orders that cannot be fulfilled
12. CONTACT
Sainte Moda LLC
800 Third Ave
FRNT A #1193
New York, NY 10022